Shipping & Returns

Shipping & Returns main image Shipping & Returns image

Shipping
MINIMUM PURCHASE and DELIVERY of GOODS

Brick-and-Mortar Retail Stores:

● The minimum opening order value is $350 excluding GST.
● Shipments of in-stock items over $350 excluding GST are sent freight free except for bulky (large and/or heavy) items which are charged at the best rate.
● For shipments of in-stock items that have a net cost of $350 and below excluding GST, a postage and handling fee is charged for $25.00.
● An option to consolidate all shipments to exceed $350 net freight free limit is available.
● Export shipments are sent at cost ex-warehouse Sydney.
● Orders will be delivered after full payment is received.

Online Only Shops:

The minimum opening order value is $1000+GST and the repeat order value is $500 + GST.
● Shipments over $500 excluding GST are sent freight free except for bulky (large and/or heavy) items which are charged at the best rate.
● Export shipments are sent at cost ex-warehouse Sydney.  
● Orders will be delivered after full payment is received.

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Returns

● Returns will not be accepted unless a prior approval number is obtained from our Logistics Manager.
● Claims for credit due to transport or packaging damage or non-receipt of goods must be reported within 10 days of invoice.